MDM Enrollment
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Summary
Migrating all devices to Micorsoft Intune
Andile Gwam
IT Senior Engineer | IT Infrastructure & Support Specialist
Port Elizabeth, ZA.About
Highly accomplished IT Senior Engineer with over 7 years of progressive experience in comprehensive IT infrastructure management, advanced troubleshooting, and strategic system optimization across diverse corporate environments. Proven expertise in enhancing operational efficiency, ensuring robust network security, and delivering exceptional end-user support, consistently improving system availability and user satisfaction. Seeking to leverage a strong technical background and problem-solving skills in a challenging role that offers growth, competitive compensation, and a supportive work culture.
Projects
Network Switch change over
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Summary
Changing Cisco Network switches to Unifi Network switch CAT5e to CAT6
PBX change To Cloud PBX
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Summary
Changing our Sngoma PBX to Yeastar Cloud PBX. - SIP Trunk Creation - DID Creation - Number Porting
Windows 8 to Windows 10 upgrade
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Summary
Upgrading devices to windows 10
Work
Home Fabrics Pty Ltd
|IT Senior Engineer
Port Elizabeth, Eastern Cape, South Africa
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Summary
Led 2nd Line IT support operations and managed critical IT infrastructure, ensuring seamless business continuity and enhanced user satisfaction for Home Fabrics.
Highlights
Provided comprehensive 2nd line desktop support, resolving escalated hardware, software, server, and networking issues for all business users via Jira, significantly reducing resolution times.
Managed Office 365 licensing and user account setup/offboarding via Active Directory (AD), ensuring compliance and efficient user lifecycle management for new and existing staff.
Implemented and maintained critical data backup solutions via OneDrive and enhanced ICT security measures, safeguarding sensitive company information and reducing data loss risk.
Collaborated effectively with stakeholders on IT projects and trained company end-users on new software and systems, improving system adoption and operational efficiency.
Investigated and proposed system improvements, contributing to strategic IT planning and enhancing overall system performance and reliability.
Kromberg and Schubert
|IT Technician
Port Elizabeth, Eastern Cape, South Africa
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Summary
Supported and maintained critical IT functions across production shifts, ensuring high availability of hardware, software, and network systems for manufacturing operations.
Highlights
Provided essential IT support for critical production points across multiple shifts, minimizing downtime and ensuring continuous manufacturing operations.
Managed hardware, operating system, software, and network repairs, maintaining high availability of IT equipment essential for production processes.
Maintained optimal levels of spare parts and critical backups for local production data, enhancing system resilience and recovery capabilities.
Implemented proactive maintenance plans for IT equipment, extending asset lifespan and reducing unexpected failures across the production floor.
Datacentrix (Shoprite)
|IT Field Technician
Port Elizabeth, Eastern Cape, South Africa
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Summary
Maintained and supported the ICT environment for allocated stores and divisions, ensuring robust network connectivity and hardware integrity.
Highlights
Installed, configured, and upgraded software and hardware across multiple retail locations, ensuring optimal system performance and compatibility.
Managed network infrastructure including cabling (CAT5,6,UTP), switches, and patch panels, establishing reliable connectivity for store operations.
Resolved IT incidents using Remedy software and provided weekly operational reports, ensuring efficient problem resolution and infrastructure support.
Ensured all desktops and laptops had updated anti-virus software and managed replacement equipment, enhancing network security and user productivity.
WNS Global Service SA (Telkom)
|Senior Association (Operation)
Port Elizabeth, Eastern Cape, South Africa
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Summary
Provided essential help desk and troubleshooting support for internet, telephone, and email services, ensuring operational continuity for users.
Highlights
Provided first-line help desk support for internet and telephone line issues, resolving incidents promptly for users.
Troubleshot and resolved email inquiries, assisting users with email client configurations and access issues.
Escalated non-first line incidents to 2nd line support, ensuring timely resolution of complex technical problems.
Education
Damelin College
Port Elizabeth, Eastern Cape, South Africa
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Diploma
Information Technology
Damelin College
Port Elizabeth, Eastern Cape, South Africa
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Higher Certificate
PC Support
Courses
CompTIA A+
CompTIA N+
Windows 7
Enterprise
ICDL (International Driving License)
Newton Technical High School
Port Elizabeth, Eastern Cape, South Africa
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Grade 12
General Studies / Technical Studies
Courses
English
Afrikaans
Life Orientation
Computer Application
Engineering Graphics & Design
Mechanical Technology
References
Ms Nolundwe Mdunyelwa
Team Leader, WNS Global Services, 081 567 3686
Mr Siphumelele Mngini
Team Leader, Datacentrix, 065 850 0539
Paul Stander
Team Leader, Kromberg & Schubert, 076 619 8006